Experience
Customer Support Specialist
- Responding to customer queries in a timely and accurate manner Performing inventory management, ordering requisites supplies, installation materials & tools from approved vendors. Onboard new customers, setup, troubleshooting and training new end-users Gather customers feedbacks and escalate as product feature requests Strategizing & maintaining disaster retrieval & mitigation plans to ensure on time deliverables
Project Management Officer
I have participated within the following strategic projects in Telenor Pakistan
2G to 3G swap
BTS Rollout Expansion
BTS Modernization & dismantling
Infrastructure sharing in the industry
Studying strategic targets to manage target identification & scope build
E2E project management extending from planning to commercial operations of rollout sites, expansion, 2G/3G swap
Exhibited attributes of improved communication, strong follow ups, meetings with stakeholders, cellwise record tracking, integrated change control & weekly progress reporting to management
Prioritization, assessment & tracking of weekly plan & identifying the bottlenecks/showstoppers while functioning on mitigation plan
Maintaining strict track & follow ups on PR, POs, Invoices & coordination with External (Vendors/Subcons) and Internal (Business Planning team, Procurement, User Departments etc.)
Conducting reconciliations, financial closure, on-Shore & off-Shore inventory tracking, nationwide coordination with WH team & vendors
Handled documentation of the project ranging from preparing documents, project schedules, evaluating manpower requirement, database management of technical drawings, PACs, FACS, CO,POs, BOQs &Invoices
Prepare CAPEX/OPEX budget and business cases for Investment Committee
KPI Specialist
Monitor & analyse stats using I Manager M 2000 client for entire network to ensure peak performance
Preparation of weekly & monthly analytical reports, pre & post reports after any hardware/software implementations
Conducting periodic audit for different radio network soft parameter optimization & analysis testing of advance Wimax features including HARQ, MIMO, AMC, CSM, IRC configuration
Identifying any abnormality of CPE, BTS ASN behavior & escalating to NOC to core teams
Suggesting hard & soft parameter changes on nationwide network entities for Capacity enhancements / Congestion avoidance
TitleDatabase & Documentation controller
Act as the main point of contact for document control under supervision of Manager Projects
Coordinate all activities related to the document control procedure, which includes technical documents, engineering sheets, electrical drawings site survey & site sharing reports, drive test reports, legal contracts, notices & stay orders
Develop, implement and continuously improve the company’s document management processes and activities in line with current legal and other requirements, standards and industry best practice, including document control for projects
Manage the company’s documentation Electronics archive facility
Lead or provide support as required in relation to development and management of project documents both from and for handover to clients
Education
Bachelor of Engineering Electronics
Bachelor of Engineering in Electronics Engineering.